Welcome to THUM LIVING SDN BHD.
These Terms & Conditions apply to customers accessing our website, browsing our products, or placing orders through our online store.
By using our website, you agree to comply with these terms, subject to your rights under applicable Malaysian law.
1. Company Details
This website is operated by:
THUM LIVING SDN BHD
SSM Registration No.: 202601030766 (1692861-K)
5, Lorong Industri Cherok Tokun 3, Taman Tokun Jaya, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.
2. Product Listings
We aim to present accurate product descriptions, images, specifications, dimensions, capacities, electrical ratings, and other relevant information.
Product appearance may vary slightly due to photography and screen display settings.
Customers should review the listed product specifications before making a purchase.
Where an item materially differs from its advertised description, customers may be entitled to remedies under applicable law.
3. Prices & Payments
Product prices are displayed in Malaysian Ringgit (MYR), unless otherwise stated.
Payment must be completed using an available payment method at checkout.
Prices and promotions may be updated from time to time, but changes will not ordinarily affect orders already accepted.
4. Orders & Availability
All purchases are subject to product availability and payment verification.
We may reject or cancel orders for legitimate reasons, including unavailable stock, suspected fraudulent transactions, or genuine listing errors.
Where payment has already been collected for an order cancelled by THUM LIVING, the applicable amount will be refunded.
5. Product Usage & Safety
Customers should read and follow the instructions, warnings, and safety guidelines provided with each appliance.
Products should be used only for their intended purposes and in accordance with the manufacturer’s operating instructions.
Customers should verify electrical compatibility and other relevant specifications before use.
Nothing in this section limits THUM LIVING’s liability or consumer obligations that cannot lawfully be excluded.
6. Delivery
We provide free standard shipping within Malaysia, subject to the terms of our Shipping Policy.
Overnight delivery and international shipping are not available.
7. Cancellation, Returns & Refunds
Orders and purchases are subject to our Cancellation Policy and Refund, Return & Exchange Policy.
These policies form part of our website terms, subject to applicable Malaysian consumer protection laws.
8. Product Warranties
Any applicable manufacturer or seller warranty information will be stated on the relevant product listing or accompanying documentation.
Warranty coverage, where provided, is subject to its stated conditions and applicable Malaysian law.
Statutory consumer guarantees and remedies remain unaffected by any separate warranty terms.
9. Website Content
The original content, graphics, logos, descriptions, and other materials owned by THUM LIVING are protected by applicable intellectual property laws.
Unauthorised commercial reproduction or distribution of protected materials is prohibited.
10. Limitation of Liability
To the extent permitted by Malaysian law, THUM LIVING shall not be liable for indirect or consequential losses arising from website use or product purchases.
Nothing in these terms excludes or limits liability or statutory consumer rights that cannot legally be excluded or restricted.
11. Changes to Terms
We may amend these Terms & Conditions when necessary.
Revised terms will be published on our website and will apply prospectively as appropriate.
12. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
13. Customer Service
For enquiries, contact:
Email: thum_living@outlook.my
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Malaysia Time).