THUM LIVING SDN BHD is committed to respecting and safeguarding the personal information of customers who visit our website or purchase our products.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), as amended.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect:
- Name and contact details.
- Email address and telephone number.
- Billing and delivery addresses.
- Order details and purchase history.
- Payment transaction references.
- Customer service correspondence.
- Device information, cookies, and website usage information.
Payment information may be handled directly by authorised third-party payment service providers.
2. Purposes of Data Collection
Your information may be used to:
- Verify and process purchases.
- Arrange order fulfilment and delivery.
- Provide customer service and technical assistance.
- Manage cancellations, refunds, and returns.
- Respond to product and warranty enquiries.
- Maintain transaction and accounting records.
- Improve website performance and customer experience.
- Prevent fraud and protect website security.
- Send marketing communications where legally permitted and subject to applicable consent requirements.
- Meet applicable legal obligations.
3. Sharing of Information
We may share necessary personal information with third parties involved in delivering our services, including courier companies, payment processors, website hosting providers, and technical support providers.
We may also disclose personal information where required by applicable law or a competent authority.
We do not sell customers’ personal information to third parties for their independent marketing activities.
4. Data Protection & Security
We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, misuse, alteration, loss, or disclosure.
However, no online platform can guarantee absolute security.
5. Retention of Information
Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal requirements, resolve disputes, or maintain legitimate business records.
When information is no longer required, we will take reasonable steps to securely dispose of or anonymise it.
6. Cookies
Our website may use cookies and similar technologies to maintain essential shopping functions, remember user preferences, and analyse website performance.
Where legally required, we will obtain appropriate consent before using non-essential cookies.
7. Your Privacy Rights
Subject to applicable Malaysian law, you may request access to or correction of your personal information, withdraw consent where applicable, and exercise other available data protection rights.
You may also request to stop receiving direct marketing communications.
8. Cross-Border Processing
If personal information is processed or transferred outside Malaysia, we will take appropriate steps to comply with applicable Malaysian data protection requirements.
9. Privacy Policy Updates
We may revise this Privacy Policy to reflect changes in our services, business operations, or legal requirements.
Updated versions will be made available on our website.
10. Privacy Enquiries
THUM LIVING SDN BHD
SSM: 202601030766 (1692861-K)
5, Lorong Industri Cherok Tokun 3, Taman Tokun Jaya, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.
Email: thum_living@outlook.my
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Malaysia Time).