At THUM LIVING SDN BHD, we want your shopping experience to be simple and convenient. We offer free standard shipping for orders delivered to eligible addresses within Malaysia.
1. Free Shipping
All orders placed through our website qualify for free standard shipping within Malaysia.
There is no minimum purchase requirement to enjoy free standard delivery.
Our free shipping service applies to standard delivery only. We do not offer overnight or express delivery services.
2. Order Processing
Orders are prepared for shipment after payment has been successfully confirmed.
Processing is carried out during our normal business days, excluding weekends and public holidays.
Customers will receive order or shipping updates when applicable.
3. Delivery Coverage
THUM LIVING currently provides domestic delivery within Malaysia only.
We do not offer international shipping.
Deliveries are arranged through courier or logistics partners selected by THUM LIVING.
4. Delivery Timeframe
The applicable estimated delivery timeframe will be displayed during checkout, on the relevant product page, or in the order confirmation.
Delivery times may vary according to the destination, product availability, courier arrangements, and unforeseen circumstances.
No overnight delivery service is available.
5. Delivery Delays
Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to courier disruptions, weather conditions, public holidays, or other circumstances beyond our reasonable control.
If your order exceeds the delivery timeframe communicated by THUM LIVING, please contact our customer service team.
Where an applicable delivery deadline has been exceeded, customers may request cancellation, a refund, or another appropriate remedy, subject to Malaysian consumer protection laws.
6. Delivery Address
Customers must provide complete and accurate delivery information during checkout.
THUM LIVING is not responsible for delays caused by incorrect or incomplete information provided by customers, except where otherwise required by law.
7. Damaged or Incorrect Deliveries
Customers are encouraged to inspect their parcels upon delivery.
If an item arrives damaged, defective, or incorrect, please notify us within 24 hours of receiving the parcel, where reasonably possible, and provide supporting evidence.
Please refer to our Refund, Return & Exchange Policy for further details.
8. Shipping Enquiries
For delivery assistance, contact:
THUM LIVING SDN BHD
Email: thum_living@outlook.my
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Malaysia Time).